Hotel Cielo - Playa del Carmen
Sunrise over Cancún’s turquoise horizon unveils luxury beachfront resorts and hidden eco-lodges whispering through Yucatán mangroves. Wander cobblestone alleys of Mexico City to budget hostels and urban boutique hotels, then soar to ancient pyramids of Teotihuacán and Chichén Itzá beneath a golden sky. In Tulum, starlit cenote caves beckon snorkelers, while Playa del Carmen’s family-friendly villas embrace laughter at every sunset. Rent a car at Cancun or Tulum airports. Book here now!
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Hotel Cielo
No. of rooms
18
WiFi
We speak
ES
8.3/10
No. of rooms
18
WiFi
We speak
ES
8.3/10
Well located in the Centro district of Playa del Carmen, Hotel Cielo is located 200 metres from ADO International Bus Station, 500 metres from Playa del Carmen Maritime Terminal and 3.4 km from Church of Guadalupe. Featuring a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 200 metres from Playa del Carmen Beach, and within less than 1 km of the city centre.
Each room has a flat-screen TV, and certain rooms at the hotel have a city view.
An American breakfast is available at Hotel Cielo.
Languages spoken at the 24-hour front desk include English and Spanish.
Xel Ha is 47 km from the accommodation, while Kantenah Bay is 33 km from the property. Cozumel International Airport is 34 km away, and the property offers a paid airport shuttle service.
The hotel day starts from hour 15:00 and ends at 12:00.
Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Double Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
Basic Triple Room. This air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
Quadruple Room. This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
King Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
King Room with Balcony. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed. ;
Family Room with Balcony. This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds. ;
Family Room with Balcony. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.
Fruitsadditional charge
Physical distancing rules followed
Non-smoking throughout
Family rooms
WiFi
All plates, cutlery, glasses and other tableware have been sanitized
Internet services
Thermometers for guests provided by property
Airport shuttle
Hand sanitizer in guest accommodation and key areas
Fire extinguishers
Guests have the option to cancel any cleaning services for their accommodation during their stay
Concierge service
Wine/champagneadditional charge
Linens, towels and laundry washed in accordance with local authority guidelines
Shuttle service
Daily housekeeping
Cashless payment available
Luggage storage
WiFi available in all areas
Contactless check-in/check-out
CCTV in common areas
Meeting/banquet facilitiesadditional charge
24-hour security
Food can be delivered to guest accommodation
Use of cleaning chemicals that are effective against Coronavirus
Free WiFi
Outdoor furniture
First aid kit available
Physical distancing in dining areas
Guest accommodation is disinfected between stays
Car hire
Non-smoking rooms
Shuttle service (additional charge)
Sun terrace
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Delivered food is securely covered
Tour desk
Process in place to check health of guests
Airport shuttle (additional charge)
24-hour front desk
Happy houradditional charge
Breakfast takeaway containers
Air conditioning
Staff follow all safety protocols as directed by local authorities
Safety deposit box
Screens or physical barriers placed between staff and guests in appropriate areas
Smoke alarms
CCTV outside property
Terrace
Guest accommodation sealed after cleaning
Key access
